jlji Privacy Policy

This Privacy Policy ("Policy") describes how jlji ("jlji," "we," "us," or "our") collects, uses, stores, and protects the personal data of users ("you," "Player," or "User") who access or use the jlji online gaming platform accessible at jlji.net.

jlji is committed to protecting your privacy and handling your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable data protection laws and regulations in the Republic of the Philippines. This Policy applies to all personal data collected through the jlji platform, including data collected during registration, account verification, gameplay, customer support interactions, and promotional activities.

1 Introduction

At jlji, we recognize that privacy is a fundamental right. As a PAGCOR-licensed online gaming operator serving Filipino players, we are subject to strict regulatory requirements regarding the collection, processing, and protection of personal data. This Privacy Policy is designed to provide you with clear and transparent information about our data practices.

This Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement between you and jlji regarding your use of the platform. Where this Policy refers to "personal data," it means any information that can be used to identify you as an individual, either directly or in combination with other information.

jlji processes personal data only for specified, explicit, and legitimate purposes. We do not process personal data in a manner that is incompatible with those purposes. We implement appropriate technical and organizational measures to ensure that personal data is processed securely and in accordance with your rights under Philippine law.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jlji is the data controller responsible for the collection and processing of your personal data. As the data controller, jlji determines the purposes and means of processing your personal data and is responsible for ensuring compliance with applicable data protection laws.

jlji has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and ensuring compliance with the Data Privacy Act. If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3 Information We Collect

jlji collects several categories of personal data to provide you with access to the platform, verify your identity, process transactions, comply with legal obligations, and improve our services. The types of personal data we collect include:

3.1 Registration and Account Information

When you create an account on the jlji platform, we collect the following information:

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address
• Username and password (password is stored in encrypted form)
• Preferred currency (PHP)

3.2 Identity Verification (KYC) Information

To comply with PAGCOR regulations and anti-money laundering requirements, we collect identity verification documents, including:

• Government-issued photo identification (passport, driver's license, SSS ID, PhilHealth ID, UMID, or other valid Philippine ID)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
• Selfie photograph holding your ID document (for facial verification)

3.3 Financial and Transaction Information

When you make deposits or withdrawals on the jlji platform, we collect:

• Payment method details (GCash number, PayMaya account, bank account number, etc.)
• Transaction history (deposits, withdrawals, bets placed, winnings, bonuses claimed)
• Payment processor transaction IDs and timestamps

jlji does not store full credit card numbers or CVV codes. Payment card data is processed securely by our PCI-DSS compliant payment processors.

3.4 Gameplay and Usage Information

To provide gaming services and detect fraudulent activity, we collect:

• Game history (games played, bets placed, outcomes, timestamps)
• Session duration and frequency
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Customer support interactions (chat logs, email correspondence, support tickets)

3.5 Technical and Device Information

When you access the jlji platform, we automatically collect certain technical information, including:

• IP address and geolocation data (to verify you are accessing the platform from the Philippines)
• Device type, operating system, and browser type
• Screen resolution and device identifiers
• Referring URL and pages visited on the platform
• Date and time of access

3.6 Marketing and Communication Preferences

If you opt in to receive promotional communications from jlji, we collect:

• Email and SMS marketing preferences
• Promotional code usage history
• Responses to surveys and feedback forms

4 How We Use Your Data

jlji processes your personal data for the following purposes:

4.1 Account Management and Service Provision

• To create and maintain your jlji account
• To authenticate your identity when you log in
• To provide access to games, promotions, and platform features
• To process deposits, withdrawals, and other financial transactions
• To manage your account balance and transaction history

4.2 Legal and Regulatory Compliance

• To verify your age and ensure you are at least 21 years old
• To verify your identity and residential address (KYC requirements)
• To comply with PAGCOR licensing conditions and reporting obligations
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• To report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by the Anti-Money Laundering Act (AMLA) of the Philippines
• To respond to lawful requests from government authorities and law enforcement agencies

4.3 Fraud Prevention and Platform Security

• To detect and prevent fraudulent activity, bonus abuse, and multi-accounting
• To monitor for unusual betting patterns or suspicious account behavior
• To enforce our Terms and Conditions and Responsible Gaming Policy
• To protect the integrity of games and the security of the platform

4.4 Responsible Gaming

• To monitor your gaming activity and identify signs of problem gambling
• To enforce deposit limits, session limits, and self-exclusion requests
• To send responsible gaming notifications and cooling-off reminders
• To maintain self-exclusion records and prevent excluded players from re-registering

4.5 Customer Support

• To respond to your inquiries, complaints, and support requests
• To maintain records of support interactions for quality assurance purposes
• To resolve disputes related to your account or gameplay

4.6 Marketing and Promotions

• To send you promotional offers, bonuses, and newsletters — only if you have opted in
• To personalize promotional content based on your gaming preferences and activity
• To administer loyalty programs, tournaments, and special events on the jlji platform

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jlji processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jlji — specifically, to provide you with access to the gaming platform, process your transactions, and manage your account.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for the legitimate interests of jlji, including fraud prevention, platform security, and responsible gaming monitoring, provided that these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing and Disclosure

jlji does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Regulatory and Government Authorities

jlji is required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies upon lawful request. This includes reporting suspicious transactions and providing player records in connection with regulatory audits or investigations.

6.2 Payment Processors and Financial Institutions

To process your deposits and withdrawals, we share necessary financial information with our payment processing partners, including GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers. These partners are contractually bound to process your data only for the purpose of completing your transactions and are required to maintain appropriate security standards.

6.3 Identity Verification Providers

To fulfill our KYC obligations, we share identity documents and biometric data with accredited identity verification service providers. These providers verify the authenticity of your documents and confirm your identity on our behalf. They are prohibited from using your data for any purpose other than identity verification for jlji.

6.4 Technology and Infrastructure Providers

jlji uses third-party technology providers for cloud hosting, data storage, cybersecurity, and platform analytics. These providers act as data processors on our behalf and are bound by data processing agreements that require them to process your data only on our instructions and to maintain appropriate security measures.

6.5 Game Software Providers

Certain game providers whose titles are available on the jlji platform may receive limited gameplay data (such as bet amounts and game outcomes) for the purpose of game operation, auditing, and dispute resolution. These providers do not receive your full personal profile and are contractually prohibited from using gameplay data for any other purpose.

7 Data Retention

jlji retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. Our standard data retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• KYC and identity verification documents: Retained for a minimum of 5 years after the end of the business relationship, in accordance with AMLA requirements.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, as required by Philippine financial regulations.
• Gameplay and betting history: Retained for a minimum of 3 years for dispute resolution and regulatory audit purposes.
• Customer support records: Retained for 3 years from the date of the last interaction.
• Marketing preferences and communication logs: Retained until you withdraw your consent or for 2 years from your last interaction with marketing content, whichever is earlier.
• Self-exclusion records: Retained indefinitely to prevent re-registration by excluded players, even after account closure.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8 Data Security

jlji implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the jlji platform is encrypted using 256-bit SSL/TLS encryption. Sensitive data at rest, including passwords and financial information, is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to authorized jlji personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Two-Factor Authentication: jlji offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Penetration Testing: Our platform undergoes regular security assessments and penetration testing by independent cybersecurity professionals to identify and remediate vulnerabilities.
• Fraud Detection Systems: We employ automated fraud detection systems that monitor account activity in real time to identify and respond to suspicious behavior.
• Data Minimization: We collect only the personal data that is strictly necessary for the purposes described in this Policy and do not retain data beyond the periods specified in Section 7.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlji will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlji:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data that jlji holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time by updating your marketing preferences in your account settings.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jlji has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

10 Cookies and Tracking Technologies

The jlji platform uses cookies and similar tracking technologies to enhance your user experience, maintain your session, and collect analytics data. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

10.1 Strictly Necessary Cookies

These cookies are essential for the operation of the jlji platform. They enable core functions such as session management, authentication, and security. You cannot opt out of strictly necessary cookies as the platform cannot function without them.

10.2 Performance and Analytics Cookies

These cookies collect information about how you use the jlji platform, such as which pages you visit most frequently and whether you encounter any errors. This data is used in aggregate form to improve platform performance and user experience. These cookies do not collect personally identifiable information.

10.3 Functional Cookies

These cookies allow the platform to remember your preferences, such as your language settings, preferred game categories, and display options. They enable a more personalized experience on the jlji platform.

10.4 Marketing Cookies

With your consent, we may use marketing cookies to track your activity on the jlji platform and deliver personalized promotional content. You may withdraw your consent to marketing cookies at any time through your browser settings or by contacting our support team.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlji platform.

11 Protection of Minors

The jlji platform is strictly intended for adults who are at least 21 years of age, in accordance with Philippine law. jlji does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to the relevant authorities as required by law.

If you are a parent or guardian and believe that your child has registered on the jlji platform, please contact our support team immediately via live chat. We will investigate the matter promptly and take appropriate action.

12 International Data Transfers

In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our technology infrastructure providers or game software partners operate servers in other jurisdictions. When such transfers occur, jlji ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to process your data in accordance with standards equivalent to those required by the Philippine Data Privacy Act of 2012.

jlji will not transfer your personal data to a country that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

13 Changes to This Policy

jlji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made to this Policy, we will notify registered players by email and display a prominent notice on the jlji platform at least 14 days before the changes take effect.

The date of the most recent revision is indicated at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how jlji protects your personal data. Your continued use of the platform after the effective date of any amendments constitutes your acceptance of the revised Policy.

14 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jlji, please contact our Data Protection Officer through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the jlji platform

We aim to respond to all privacy-related inquiries within 15 business days. For formal data subject access requests or complaints, please submit your request in writing to our Data Protection Officer. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.