Frequently Asked Questions
at jlji

Creating a jlji account is quick and straightforward. Visit the jlji platform and click the registration button. You will be asked to provide:

• Your full legal name (as it appears on your government ID)
• A valid email address
• A mobile number registered in the Philippines
• Your date of birth
• A secure password of your choice

After submitting your registration, you will receive a verification email. Click the link in that email to activate your account. You can then log in and begin the KYC verification process to unlock full deposit and withdrawal functionality.

To complete Know Your Customer (KYC) verification at jlji, you will need to submit at least one valid government-issued photo ID. Accepted documents include:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilHealth ID
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID, and in some cases, a proof of address such as a recent utility bill or bank statement. KYC verification is required before your first withdrawal and is a standard regulatory requirement for all licensed gaming operators in the Philippines.

No. Each player is permitted to hold only one active account on the jlji platform. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or winnings.

If you have accidentally created a duplicate account, please contact our support team immediately via live chat so we can resolve the situation without penalty.

If you have forgotten your password, click the "Forgot Password" link on the jlji login page. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes.

If you no longer have access to your registered email address, please contact our 24/7 live chat support team. You will be required to verify your identity before any account changes are made.

You can update certain account details — such as your contact number, address, and communication preferences — directly through your jlji account settings. However, changes to your legal name or date of birth require identity re-verification and must be processed by our support team.

To request a name or date of birth correction, contact us via live chat and provide a valid government-issued ID showing the correct information. Our team will review and process your request within 3 business days.

jlji supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Bank transfers: BPI, BDO, Metrobank, UnionBank, and other major Philippine banks
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Bitcoin, Ethereum, USDT (Tether)

The available payment methods may vary depending on your account status and location. All transactions are processed in Philippine Peso (PHP) unless otherwise specified.

The minimum deposit amount at jlji is ₱100 for most payment methods. Some payment channels may have slightly higher minimums due to processing fees imposed by the payment provider. The exact minimum for each method is displayed on the deposit page before you confirm your transaction.

There is no maximum deposit limit for verified accounts, though individual payment methods may impose their own transaction caps.

Most deposits at jlji are processed instantly or within a few minutes. E-wallet deposits (GCash, PayMaya) typically appear in your account within 1-3 minutes. Bank transfers may take 15-30 minutes depending on your bank's processing time. Over-the-counter deposits are usually credited within 10-20 minutes after payment confirmation.

If your deposit has not appeared after 30 minutes, please contact our live chat support team with your transaction reference number and payment receipt. We will investigate and resolve the issue promptly.

jlji does not charge any fees for deposits. However, your payment provider (bank, e-wallet, or payment gateway) may impose their own transaction fees. These fees are set by the payment provider and are outside of jlji's control.

Any applicable third-party fees will be clearly displayed before you confirm your deposit transaction.

No. All deposits must be made from a payment account registered in your own name. jlji does not accept third-party deposits as part of our anti-money laundering (AML) compliance and player protection policies.

If we detect that a deposit was made from an account not registered in your name, the deposit will be refunded and your account may be temporarily suspended pending verification. This policy is in place to protect both you and the platform from fraud and unauthorized transactions.

To withdraw funds from your jlji account, log in and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the transaction. Your withdrawal will be processed according to the timelines outlined below.

Before your first withdrawal, you must complete KYC verification by submitting a valid government-issued ID. This is a one-time requirement and is mandatory under Philippine gaming regulations.

The minimum withdrawal amount at jlji is ₱500. This minimum applies to all withdrawal methods. There is no maximum withdrawal limit for verified accounts, though individual payment methods may have daily or per-transaction caps.

jlji processes most withdrawal requests within 24 hours. Once approved, the time it takes for funds to reach your account depends on your chosen withdrawal method:

• E-wallets (GCash, PayMaya): 1-4 hours after approval
• Bank transfers: 1-3 business days after approval
• Cryptocurrency: 1-6 hours after approval (depending on blockchain confirmation times)

First-time withdrawals may take slightly longer due to additional verification checks. If your withdrawal is delayed beyond the stated timeframe, please contact our support team for assistance.

jlji does not charge any fees for withdrawals. However, your receiving bank or payment provider may impose their own processing fees. These fees are set by the financial institution and are outside of jlji's control.

Cryptocurrency withdrawals may incur network (blockchain) fees, which vary depending on network congestion at the time of your transaction.

Withdrawal requests may be declined for several reasons, including:

• Incomplete or pending KYC verification
• Active bonus wagering requirements that have not yet been met
• Withdrawal amount below the minimum threshold (₱500)
• Incorrect or mismatched withdrawal account details
• Suspected fraudulent activity or violation of Terms and Conditions

If your withdrawal is declined, you will receive a notification explaining the reason. You can also contact our support team via live chat for clarification and assistance in resolving the issue.

jlji offers a variety of bonuses and promotions for both new and existing players, including:

• Welcome Bonus: A deposit match bonus for new players on their first deposit
• Reload Bonuses: Periodic deposit bonuses for existing players
• Cashback Offers: Weekly or monthly cashback on net losses
• Free Spins: Bonus spins on selected slot games
• Loyalty Rewards: Points-based rewards program with exclusive perks

All bonuses are subject to specific terms and conditions, including wagering requirements. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough or rollover requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place ₱30,000 in total bets before the bonus funds and associated winnings become withdrawable.

Wagering requirements vary by bonus type and are always clearly stated in the bonus terms. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute less or not at all.

Most bonuses at jlji are claimed automatically when you make a qualifying deposit. Some bonuses may require you to enter a bonus code during the deposit process, or to opt in via the Promotions page before depositing.

If you are unsure how to claim a specific bonus, check the promotion details on the jlji Promotions page or contact our support team for step-by-step guidance.

No. Bonus funds are subject to wagering requirements and cannot be withdrawn until those requirements have been fully met. If you attempt to withdraw before completing the wagering requirements, your bonus and any winnings derived from it will be forfeited.

You can always check your current wagering progress in the Bonus section of your jlji account.

The jlji Rewards program is a loyalty system that rewards players for their activity on the platform. Every time you place a real-money bet, you earn loyalty points. These points can be redeemed for bonus cash, free spins, exclusive promotions, and other perks.

The more you play, the higher your loyalty tier and the better your rewards. Visit the Rewards page in your account to track your points and see available redemption options.

jlji offers a diverse selection of games to suit every Filipino player's taste, including:

• Slots: Hundreds of video slots, classic slots, and progressive jackpot games
• Table Games: Blackjack, Roulette, Baccarat, and more
• Live Casino: Real-time games with live dealers streamed in HD
• Bingo: Multiple bingo rooms with varying ticket prices and jackpots
• Sports Betting: Pre-match and live betting on basketball (PBA, NBA), boxing, UFC, football, and more
• Table Tennis: Fast-paced betting on international table tennis matches

All games are provided by licensed, reputable software providers and are regularly tested for fairness.

Yes. Most slot and table games at jlji can be played in demo mode (also called "play for fun" mode) without wagering real money. This allows you to try out games, learn the rules, and practice strategies before playing with real funds.

Live casino games and sports betting are not available in demo mode, as they involve real-time events and live dealers.

Yes. All games at jlji use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. Our game providers are licensed and regularly audited by independent testing agencies to verify fairness and compliance with industry standards.

jlji operates under a PAGCOR license and is committed to maintaining the highest standards of game integrity and player protection.

Absolutely. The jlji platform is fully optimized for mobile play. You can access all games, deposit and withdraw funds, claim bonuses, and contact support directly from your smartphone or tablet browser — no app download required.

For the best mobile experience, we recommend using the latest version of Chrome, Safari, or Firefox on your device.

RTP stands for "Return to Player" and represents the theoretical percentage of all wagered money that a game will pay back to players over time. For example, a slot with an RTP of 96% will, on average, return ₱96 for every ₱100 wagered over millions of spins.

RTP is a long-term statistical average and does not predict short-term results. Individual sessions can vary widely. You can find the RTP for each game in the game information or help section.

Yes. jlji takes data security and player privacy extremely seriously. All personal and financial information is encrypted using industry-standard SSL (Secure Socket Layer) technology, the same encryption used by banks and financial institutions worldwide.

We comply fully with the Philippine Data Privacy Act of 2012 and never share your personal information with third parties without your explicit consent, except as required by law or regulation.

jlji employs multiple layers of security to protect your account, including:

• Mandatory strong password requirements
• Email and SMS verification for account changes
• IP address monitoring and login alerts
• Automatic logout after periods of inactivity
• KYC verification to prevent identity theft

You can further protect your account by using a unique, complex password, never sharing your login credentials, and logging out after each session — especially on shared devices.

If you believe your jlji account has been accessed without your permission, take the following steps immediately:

1. Change your password using the "Forgot Password" link
2. Contact our 24/7 live chat support team and request a temporary account freeze
3. Review your recent account activity and transaction history
4. Update your email and mobile number if you suspect they have been compromised

Our security team will investigate any suspicious activity and take appropriate action to secure your account and funds.

Yes. jlji offers optional two-factor authentication (2FA) for added account security. When enabled, you will be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device or location.

You can enable 2FA in your account security settings. We strongly recommend enabling this feature for maximum protection.

jlji provides a comprehensive set of responsible gaming tools to help you stay in control, including:

• Deposit Limits: Set daily, weekly, or monthly deposit caps
• Loss Limits: Define maximum loss amounts per period
• Session Time Limits: Automatic logout after a set duration
• Cooling-Off Period: Temporary account suspension (24 hours to 30 days)
• Self-Exclusion: Long-term or permanent account closure (minimum 6 months)
• Reality Check Alerts: Periodic reminders of time and money spent

All tools are accessible directly from your account settings and take effect immediately when activated.

To activate self-exclusion, log in to your jlji account, navigate to Responsible Gaming settings, and select the Self-Exclusion option. Choose your preferred exclusion period (6 months, 1 year, 5 years, or permanent) and confirm your decision.

Once activated, your account will be immediately suspended and you will not be able to log in, deposit, or play during the exclusion period. This action cannot be reversed until the exclusion period expires.

If you are unable to access your account, you can request self-exclusion via our 24/7 live chat support. For more information, visit our Responsible Gaming page.

If you believe you may be developing a gambling problem, please reach out for professional support. Resources available to Filipino players include:

• PAGCOR Responsible Gaming Program: Official resources and guidance from the Philippine gaming regulator
• National Center for Mental Health (NCMH): Mental health services and crisis support
• jlji Support Team: 24/7 live chat assistance with responsible gaming concerns

You can also visit our Responsible Gaming page for detailed information, self-assessment tools, and contact details for professional support services.

If you selected a temporary self-exclusion period (6 months, 1 year, or 5 years), your account will remain closed until that period expires. After the exclusion period ends, you may contact our support team to request account reactivation. We may require you to confirm that you are ready to resume play responsibly.

If you selected permanent self-exclusion, your account cannot be reopened under any circumstances. This decision is final and irreversible.

If a game freezes or crashes during your session at jlji, try the following steps first:

• Refresh your browser or close and reopen the game
• Clear your browser cache and cookies, then reload the page
• Check your internet connection and switch to a more stable network if possible
• Try a different browser (Chrome, Firefox, or Safari are recommended)

If the issue persists, contact our 24/7 live chat support team. Any bets that were placed before the crash are recorded in our system and will be settled correctly. Your account balance will not be affected by a technical interruption.

Slow loading can be caused by several factors. Here are some things you can try to improve performance:

• Check your internet connection speed — a stable connection of at least 5 Mbps is recommended for live casino games
• Clear your browser cache and cookies
• Disable browser extensions that may interfere with page loading
• Update your browser to the latest version
• Try switching from Wi-Fi to mobile data or vice versa

If you are experiencing persistent slowness that is not related to your connection, please contact our support team so we can investigate whether there is a platform-side issue.

jlji is compatible with all modern browsers and devices. For the best experience, we recommend:

• Desktop browsers: Google Chrome (latest), Mozilla Firefox (latest), Microsoft Edge (latest), Safari (latest)
• Mobile browsers: Chrome for Android, Safari for iOS
• Operating systems: Windows 10+, macOS 10.14+, iOS 13+, Android 8+

Internet Explorer is not supported. If you are using an older browser or operating system, we recommend upgrading for the best performance and security.

If you are not receiving emails from jlji, please check the following:

• Check your spam or junk mail folder — our emails may have been filtered automatically
• Add [email protected] to your email contacts or whitelist to prevent future filtering
• Make sure the email address you registered with is correct and active
• Wait a few minutes — email delivery can occasionally be delayed

If you have checked all of the above and still have not received the email, contact our live chat support team. We can manually verify your account or resend the verification email.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us through the following channels:

• Live Chat: Available directly on the jlji platform — the fastest way to get help
• Email: [email protected] — for non-urgent inquiries and document submissions
• Responsible Gaming: [email protected] — dedicated channel for responsible gaming concerns

For the fastest response, we recommend using live chat. Our average response time via live chat is under 2 minutes.